Michael and Brad have had the pleasure and the unfortunate displeasure of getting new exhaust put on the ’72 Cutlass. One would think going from single to dual would be a piece of cake, especially when you place your pride and joy into the hands of a national chain that claims to turn everything into gold when they touch it. Their first experience turned out to be an unhappy ending to a trusted fable. They now know that it’s not such a good idea to “Trust the M**** Touch”. Honestly, the experience was “exhausting“.
These are the BEFORE pictures…
Chapter two of this story takes them just a few hundred feet down the same road where Mike and Chris write a surprisingly refreshing sequel to this saga. Brad and Michael were greeted with gaping mouths as this band of merry men from Mieneke saw the damage done by the so called king up the road. Chris worked his magic while Mike played utility man with his expert customer service skills seeing this story to its happy ending. Wrenches turned into wands and pipes began to play beautiful music. Their excellent service prompted me (yes, me) to have my car inspected there the next day.
These are the AFTER pictures…
I would certainly recommend the Meineke Car Care Center located at 3722 Lemay Ferry Road for many of your automotive needs. To all of my followers not living locally I insist that you visit one in your own town. If you aren’t satisfied, then please tell them about Chris and Mike who made the Tale of Two Muffler Shops a story with a happy ending…challenge them or any other customer service team you come across-that good service is not fictional. There are many things more precious than gold and great customer service should be added to the list.
hoodscoop03.com 
OMG that mob need public humiliation big time. Did they honestly think nobody would notice? I think an email to their CEO and point him to your blog would be enough to get them to pay for the epic fail on their behalf. The other guys made a nice job of it and looks a lot better with two pipes that match. Unbelievable, thats all I can say.
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Thank goodness for level headed husband…phone calls and email have already taken place…we were reimbursed all money…I did send the good guys a link to my blog hmmm should I send one to the bad guys, as well?
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You must send it to them now you got your money back. They probably think they got away with it now. They need to see that type of service needs to be exposed. Somebody needs to be retrained at the very least and have that muffler shoved where the sun don’t shine. I’m furious for you! Email the CEO and local newspaper as well just for the sheer cheek of trying to palm it of to you in the first place.
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The two service guys were fired. I’m not really the “letter to your editor” type, but you are so right on all points.
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Hmm, nobody likes to anybody loose their jobs, but the fact there was two of them makes it worse. In this case they got what they deserved and I dont feel sorry for them. They showed your pride and joy no respect.
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Double LIKE button on that for this family.
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You know something…I’ve never been re-blogged before. You could re-blog my post and give your opinion of the occurrence! Win Win!
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Ok will do, its 3am right now lol. When I can get on the pc I will. Hopefully tonight or tomorrow.
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Thanks! I told Brad you should have been in bed a long time ago. TTL
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Lol. In bed yes,, on my cell phone though.
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Wow I had no idea anyone would do that to a car. No pride. Of coarse. We had or share of bad service in the past, but that takes the award. Just when I thought I had seen it all. No matter now, because that car sounds bad a$$ !
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Thanks for your comment. So true the car does sound amazing, and looks pretty awesome with Mike behind the wheel!
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Yeah, for you getting your money back from the first disgraceful experience! Yeah, for Midas! And yeah, for Michael Nuessle drivin’ around in one very cool soundin’ Cutlass! Score one for the “good guys!” 🙂
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Thanks for commenting…I think you mean Yeah for Meineke being the good guys. And yes, Michael is def one of the greatest of the good guys riding around in that his Jackie Blue!
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Gah Yeah, when Jon told me about this fiasco, I was appalled… And I agree, they think they can get away with it because it’s tucked out of sight. Nope not today! So glad you guys got it sorted! Go Meineke! Go Nuessles!
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Hey Douglas, thanks for your positive comment. And yes Kudo all around!
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OOPS! Yes, I definitely meant Meineke! :0
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OOPS! Yes, I definitely meant Meineke!
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If You want it done right the first time , see Mike Brewer He is the Best. Bob Stollhans
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Hey Robert, Thanks so much for visiting my blog. Obviously you know Mike Brewer and his great work ethic. We are so pleased with the service we received.
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Reblogged this on One man and his Mustang – '66 Restoration Project and commented:
I don’t make a habit of doing reblogs but it seems that I will have done two in a week. I had to share this from my good friend Debbie on the other side of the pond. I thought that this really needed to be seen to be believed. I don’t know this mob that decided to make a total balls up of this exhaust job but they ain’t as good as they thought. If it were my car I thing I would have gone mental at such shoddy fitting. I reckon untrained baboons could have made a better job!
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Thank you for the reblog Mart!
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My pleasure, blog buddies help out. 🙂
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Reblogged this on Smiles per Miles and commented:
How poor customer service can have far reaching effects due to the internet. I thought my Master of Marketing compadres would be interested to see this.
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essceelle, thank you so much for stopping by my blog, wow thanks also for the reblog!
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Thanks for all the support on this. Debbie did a great job capturing the whole thing. When I saw the work done with my own eyes from the first place, crawled up under the running car on the rack at the second place, I couldn’t believe it. Four exhaust leaks on one side! The other side had 4 pieces of tubing rigged together to take the pip over the rear axle. Horrible workmanship. But the guys at Meineke took care of everything with pride and quality customer service. I think there’s nothing worse than feeling bad about something you take pride in when you have to rely on others and the pride they take or don’t take in their work. I hate that helpless feeling. The car is a work in progress. More fun stuff to follow I’m sure. Thanks Dearest One for putting this out there!
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Thanks Brad. We Nuessles stick together especially when it comes to our rides.
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That is truly shocking to see that sort of workmanship if you can call it that.
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This is Mike Brewer,thanks for the article about me! Just in case anyone is wondering where im at today im at. Calverts Express on Hampton if you need truthful honest work come and see me
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Hey Mike! Good to know. Best of lucky. And a big thank you for reading my blog.
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