The Tale of Two Muffler Shops

Michael and Brad have had the pleasure and the unfortunate displeasure of getting  new exhaust put on the ’72 Cutlass.  One would think going from single to dual would be a piece of cake, especially when you place your pride and joy into the hands of a national chain that claims to turn everything into gold when they touch it.  Their first experience turned out to be an unhappy ending to a trusted fable.  They now know that it’s not such a good idea to “Trust the M**** Touch”.  Honestly, the experience was “exhausting“.

These are the BEFORE pictures…

Chapter two of this story takes them just a few hundred feet down the same road where Mike and Chris write a surprisingly refreshing sequel to this saga.  Brad and Michael were greeted with gaping mouths as this band of merry men from Mieneke saw the damage done by the so called king up the road.  Chris worked his magic while Mike played utility man with his expert customer service skills seeing this story to its happy ending.  Wrenches turned into wands and pipes began to play beautiful music.    Their excellent service prompted me (yes, me) to have my car inspected there the next day.

These are the AFTER pictures…

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I would certainly recommend the Meineke Car Care Center located at 3722 Lemay Ferry Road for many of your automotive needs.   To all of my followers not living locally I insist that you visit one in your own town.  If you aren’t satisfied, then please tell them about Chris and Mike who made the Tale of Two Muffler Shops a story with a happy ending…challenge them or any other customer service team you come across-that good service is not fictional.  There are many things more precious than gold and great customer service should be added to the list.

About Debbie

Love cars, love writing, love family...that about does it.
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30 Responses to The Tale of Two Muffler Shops

  1. OMG that mob need public humiliation big time. Did they honestly think nobody would notice? I think an email to their CEO and point him to your blog would be enough to get them to pay for the epic fail on their behalf. The other guys made a nice job of it and looks a lot better with two pipes that match. Unbelievable, thats all I can say.

  2. Anonymous says:

    Wow I had no idea anyone would do that to a car. No pride. Of coarse. We had or share of bad service in the past, but that takes the award. Just when I thought I had seen it all. No matter now, because that car sounds bad a$$ !

  3. Yvonne, the BFF says:

    Yeah, for you getting your money back from the first disgraceful experience! Yeah, for Midas! And yeah, for Michael Nuessle drivin’ around in one very cool soundin’ Cutlass! Score one for the “good guys!” 🙂

    • Debbie says:

      Thanks for commenting…I think you mean Yeah for Meineke being the good guys. And yes, Michael is def one of the greatest of the good guys riding around in that his Jackie Blue!

  4. Douglas G says:

    Gah Yeah, when Jon told me about this fiasco, I was appalled… And I agree, they think they can get away with it because it’s tucked out of sight. Nope not today! So glad you guys got it sorted! Go Meineke! Go Nuessles!

  5. Yvonne, the BFF says:

    OOPS! Yes, I definitely meant Meineke! :0

  6. Yvonne, the BFF says:

    OOPS! Yes, I definitely meant Meineke!

  7. If You want it done right the first time , see Mike Brewer He is the Best. Bob Stollhans

  8. Reblogged this on One man and his Mustang – '66 Restoration Project and commented:
    I don’t make a habit of doing reblogs but it seems that I will have done two in a week. I had to share this from my good friend Debbie on the other side of the pond. I thought that this really needed to be seen to be believed. I don’t know this mob that decided to make a total balls up of this exhaust job but they ain’t as good as they thought. If it were my car I thing I would have gone mental at such shoddy fitting. I reckon untrained baboons could have made a better job!

  9. essceelle says:

    Reblogged this on Smiles per Miles and commented:
    How poor customer service can have far reaching effects due to the internet. I thought my Master of Marketing compadres would be interested to see this.

  10. bradnuessle says:

    Thanks for all the support on this. Debbie did a great job capturing the whole thing. When I saw the work done with my own eyes from the first place, crawled up under the running car on the rack at the second place, I couldn’t believe it. Four exhaust leaks on one side! The other side had 4 pieces of tubing rigged together to take the pip over the rear axle. Horrible workmanship. But the guys at Meineke took care of everything with pride and quality customer service. I think there’s nothing worse than feeling bad about something you take pride in when you have to rely on others and the pride they take or don’t take in their work. I hate that helpless feeling. The car is a work in progress. More fun stuff to follow I’m sure. Thanks Dearest One for putting this out there!

  11. That is truly shocking to see that sort of workmanship if you can call it that.

  12. Anonymous says:

    This is Mike Brewer,thanks for the article about me! Just in case anyone is wondering where im at today im at. Calverts Express on Hampton if you need truthful honest work come and see me

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